Guiya Minerals is proudly Australian Made and Owned.
FAQ's
Welcome to our FAQ! We’re so excited you’ve found us.
Here, we’ve answered some of the most common questions to help guide you along your Guiya journey. If you need anything else, we’re just a message away!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
How much does shipping cost?
Our standard shipping rate is $9.00 AUD and express shipping rate is $15.00 AUD.
What shipping providers do you use?
We use Australia Post for all nationwide deliveries.
What happens if I order the wrong shade?
Please email us upon receiving your order and our Customer Service team will assist you. You can view our full returns policy here.
Do you offer exchanges for the wrong product or change of mind?
Unfortunately as cosmetics requires a high level of hygiene we are unable to accept change of mind exchanges or returns. You can view our full policy here.
Estimated delivery times
| From Melbourne to | Expressbusiness days | Standardbusiness days |
|---|---|---|
| Adelaide | 1–2 | 2–3 |
| Brisbane | 1–2 | 3–4 |
| Canberra | 1–2 | 2–3 |
| Darwin | 2–3 | 4–6 |
| Hobart | 1–2 | 2–3 |
| Melbourne | 1 | 1–2 |
| Perth | 2–3 | 3–5 |
| Sydney | 1–2 | 2–3 |
All orders ship with Australia Post. Times are estimates and may be longer during Black Friday, Christmas and severe weather.
General questions
We've answered some of our most frequently asked questions about orders, wholesale accounts and how to stay updated with everything Guiya Minerals.
Where can I buy Guiya Minerals in store?
Guiya Minerals is currently stocked in selected Australian Clinics and Spa's across Australia and some locations in New Zealand. You can find a full list of our current stockists here.
Can I open a Wholesale Account for my clinic?
Guiya Minerals is exclusively distributed in Australia by Advanced Cosmeceuticals. All wholesale orders are placed via their easy to use secure portal. If you wish to find out more or open a wholesale account please follow the link below.
How do I hear about any promotions or new products?
We'd love to have you join our community! You can do this by signing up to our mailing list and make sure you follow us on socials!
Products
Below are some common questions about our products.
Where is Guiya Minerals manufactured?
Guiya Minerals proudly supports local manufacturing. Our formulas are made right here in Australia and we have warehouses located in Brisbane and Perth.
Is Guiya Minerals a 'clean beauty' brand?
We are very concious of the growing interest in 'clean beauty', and as a result, Guiya Minerals avoids using ingredients such as talc, parabens, sulphates and formaldehyde which does classify Guiya Minerals as a clean beauty brand by most standards.
If you are concerned, we include a full and transparent list of every ingredient on every product page of our website - we don't leave anything out, no matter how small.
Are Guiya Minerals products certified?
Guiya Minerals is proudly certified Australian Made and Owned.
As an Australian-made product, you can rest assured that Guiya Minerals does not test on animals. We are vegan friendly and cruelty free!
Our best selling Z-Cote Zinc Hybrid BB Cream has also been independently tested as an SPF.
Is it true that in Australia, not all ingredients have to be listed?
Yes, it is true that in Australia, ingredients that make up less than 1% of a product's formulation are not required to be listed on the packaging. This regulation allows for some ingredients that are used in very small quantities to be omitted from the main label, but they are still disclosed in the product's detailed list on the inside of the packaging or website.
Guiya Minerals, however, prides itself on transparency and lists every ingredient, no matter how small. It's our promise to you!