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Returns Policy

Effective Date: 2023-07-04

At Guiya Minerals, we value our customers’ satisfaction and strive to provide high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy in compliance with the Australian Consumer Law. This policy outlines your rights and remedies when it comes to returning products purchased from Guiya Minerals.

Eligibility: 

  • This return policy applies to all unopened, unused purchases made on the Guiya Minerals website (www.guiyaminerals.com) within Australia. 
  • To be eligible for a return, the product must be in its original condition and packaging, and you must provide proof of purchase (order number and email address used for the purchase). 
  • We cannot offer a refund for a change of mind. 

Consumer Guarantees: 

  • Guiya Minerals acknowledges and upholds the consumer guarantees provided under the Australian Consumer Law. 
  • Consumer guarantees ensure that the products meet specific standards of quality, performance, and suitability for their intended purpose. 
  • If a product fails to meet these guarantees, you have the right to a remedy, which may include a repair, replacement, or refund, depending on the nature of the issue1

Returns Process

To initiate a return, please follow these steps:

  1. Visit our returns portal on the Guiya Minerals website and enter your order number and email address used for the purchase.

  2. Select the item(s) you wish to return and indicate the reason for the return.

  3. Choose your preferred shipping method to return the product.

  4. Print the provided shipping label and affix it to the package. e. Drop off the package at the designated shipping location. 

Return Approval: 

  • All returns must be approved through our Customer Service before sending the product back. 
  • To ensure a smooth return process, please contact our Customer Care team at [email protected] for assistance and approval. 
  • Failure to obtain return approval may result in the return not being accepted. Return Shipping: 
  • If you choose to return a product for a refund, you will be responsible for the shipping costs. 
  • Guiya Minerals recommends using a trackable shipping method to ensure the safe and timely arrival of the returned product. 
  • Please return the product within 7 business days of receiving your 

Merchandise Return Label. 

Refund Processing: 

  • Once your returned product is received and approved, please allow up to 2 weeks for the return to be processed. 
  • The refund will be issued to the original method of payment used for the purchase.
  • Depending on your financial institution, it may take up to 14 business days for the credit to appear on your statement. 

In-Store Purchases: 

  • Please note that products purchased from Guiya Minerals retail locations cannot be returned or exchanged through our online returns process. 
  • If you have purchased Guiya Minerals products from a retailer, please contact them directly for their return process. 

For any questions, difficulties, or further assistance regarding returns, please contact our Customer Care team at [email protected]. Our team is here to help. Please refer to the Australian Consumer Law for more information on your rights and guarantees when buying products and services. 

Thank you for choosing Guiya Minerals. 

[Date of last update: 04-07-2023].